Effective Date: January 1, 2026

Welcome to Knitelle.

These Terms of Service govern your access to and use of our website located at https://knitelle.xyz. By accessing or using our website, you agree to comply with these Terms.

1. Acceptance of Terms

By using this website, you confirm that you are at least the age of majority in your jurisdiction or have permission from a legal guardian.

2. Products

We strive to provide accurate descriptions, images, specifications, and pricing.

Because monitor settings vary, actual colors may differ slightly from what appears on screen.

Product availability may change without prior notice.

3. Pricing

Prices are displayed in the applicable currency at checkout.

We reserve the right to adjust prices, promotions, or product availability without prior notice.

4. Orders

We reserve the right to:

Accept or decline any order.
Limit purchase quantities.
Cancel orders suspected of fraud or unauthorized activity.
Request additional verification when necessary.

If your order cannot be fulfilled, you'll receive a full refund.

5. Payments

Payments are processed through secure third-party payment providers.

Knitelle does not store your complete payment information.

6. Shipping

We proudly offer free worldwide shipping.

Estimated delivery time is 7–14 business days, although delays caused by customs, weather, carriers, or unforeseen circumstances may occasionally occur.

7. Returns

Eligible purchases are covered by our 30-Day Free Return & Refund Policy.

Please review our Return & Refund Policy for complete details.

8. Intellectual Property

All website content—including logos, graphics, text, product photography, design elements, and branding—is the property of Knitelle or its content suppliers.

No material may be copied, reproduced, or distributed without prior written permission.

9. Acceptable Use

You agree not to:

Use the website for unlawful purposes.
Interfere with website security.
Attempt unauthorized access.
Upload malicious software.
Copy or misuse website content.

10. Disclaimer

All products and services are provided "as available."

While we strive for accuracy, we do not guarantee uninterrupted website availability or that every description is completely error-free.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Knitelle shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable privacy laws.

13. Changes to These Terms

We reserve the right to update these Terms at any time.

Changes become effective immediately upon publication on our website.

Continued use of the website constitutes acceptance of the revised Terms.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in the Province of British Columbia and the laws of Canada, without regard to conflict of law principles.