Contact Knitelle

We'd love to hear from you.

Whether you have questions about our products, your order, shipping, returns, or simply need crafting advice before making a purchase, our customer support team is always happy to assist.

Customer Support

Website
https://knitelle.xyz

Email
support@knitelle.xyz

Phone
+1 250 248-7072

Business Address
548 Wain Rd
Parksville, BC V9P 1R1
Canada

Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM (Pacific Time)

Weekend & Holidays
Email support remains available, and responses may take slightly longer during peak periods.

Before Contacting Us

To help us assist you more efficiently, please include:

• Your order number
• Full name used during checkout
• Email address associated with your order
• A detailed description of your inquiry
• Photos (if reporting a damaged or incorrect item)

Most inquiries receive a response within 24 business hours.

At Knitelle, every customer matters, and we're committed to providing friendly, reliable support throughout your shopping experience.