Shipping policy
Effective Date: January 1, 2026
At Knitelle, we know that every order represents the beginning of a new creative project. Whether you're knitting a cozy blanket, crocheting handmade gifts, or stocking up on yarn for your next idea, we work hard to deliver your order quickly, safely, and reliably.
This Shipping Policy explains how we process, ship, and deliver orders placed through Knitelle.xyz.
1. Worldwide Shipping
We're pleased to offer FREE Worldwide Shipping on every order.
No minimum purchase is required. Regardless of where you live, we strive to make our products accessible to makers around the world.
2. Order Processing
Orders are processed Monday through Friday, excluding weekends and public holidays.
Typical processing time:
- 1–3 business days
During seasonal sales, holidays, or promotional events, processing times may be slightly longer.
Once your order has been shipped, you will receive a confirmation email containing tracking information when available.
3. Estimated Delivery Time
Our standard international delivery estimate is:
7–14 business days
Delivery times are estimates and may vary depending on:
- Destination country
- Local postal services
- Customs clearance
- Weather conditions
- Peak shipping seasons
- Carrier delays
While we always strive to meet estimated delivery times, unexpected circumstances beyond our control may occasionally result in delays.
4. Shipping Partners
To ensure reliable worldwide delivery, we work with trusted international shipping carriers and logistics partners.
The shipping carrier used may vary depending on your destination and local delivery network.
5. Order Tracking
Whenever tracking is available, customers will receive a shipping confirmation email containing tracking details.
Please allow up to 72 hours for tracking information to become active after shipment.
6. Customs & Import Duties
International orders may be subject to customs inspections, import duties, taxes, or local fees imposed by the destination country.
These charges, when applicable, are the responsibility of the customer and are determined by local customs authorities.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If an incorrect or incomplete address is provided, delivery delays or additional shipping charges may occur.
Please contact us immediately if you notice an error after placing your order.
8. Lost or Delayed Packages
If your package appears delayed beyond the estimated delivery timeframe, please contact our customer support team.
We'll gladly investigate with our shipping partners and work toward a satisfactory resolution.
9. Damaged Deliveries
If your order arrives damaged, please contact us within 7 days of delivery.
To help us process your request quickly, please provide:
- Your order number
- Photos of the damaged item
- Photos of the shipping package
- A brief description of the issue
We'll review your case and arrange a replacement or refund when appropriate.
10. Contact Us
If you have any questions regarding shipping, please contact us:
Website: https://knitelle.xyz
Email: support@knitelle.xyz
Phone: +1 250 248-7072
Our team is always happy to assist you throughout the shipping process.